Frequently asked questions

Across India, to serviceable PIN codes. Check yours on the product page or at checkout.

Most orders arrive within 2–7 working days of dispatch. Remote areas can take a little longer.

Yes, delivery is free.

We'll send a tracking link when it ships. You can also use Track Order or message us on WhatsApp.

Yes, free of charge before it ships. Just message us with your order ID.

Yes. The price shown includes all taxes, and you'll get a GST invoice.

Yes. Our products are also listed on Amazon India. Buying here gets you direct support from our team.

They're made in China and imported, quality-checked and sold by PandaX Consumer Private Limited, Vadodara. Each unit is tested by us before dispatch.

Yes. See For Business or email support@pandaxglobal.com.

Yes. It's wireless and battery-powered. Stick the base with the adhesive or fix it with screws, pair it in the app, and plug the chime into a USB power point indoors.

Not necessarily. You can use the adhesive base. Screws give a firmer fit if you prefer.

No wiring is needed. It runs on its built-in rechargeable battery. That makes it a good fit for rented flats.

We recommend professional installation, and we offer it free. Once your lock is delivered, we'll call to book a technician.

The technician cuts a slot in the door edge for the mortise (bolt) body, drills holes for the front and back panels, fits everything and sets up the lock with you. It changes your door permanently, so check with your landlord or society if you rent.

It suits wooden, steel and aluminium doors 35–65 mm thick that can take a mortise lock. If you have a safety door in front, you need at least 85 mm gap between the two doors. Not sure? Send us a photo of your door edge and a thickness measurement on WhatsApp.

Please don't. The lock needs a covered spot, away from direct rain and sunlight.

If that's found before any cutting starts, we take the lock back and refund you in full.

1080p Full HD with a 160° wide horizontal view, so you see who's at the door and more of the corridor.

Yes. Infrared night vision sees up to about 5 metres in the dark (in black and white).

Yes. Two-way audio with echo cancellation lets you speak and listen through your phone, from anywhere with internet.

A PIR sensor picks up warm, moving bodies near the door and sends an instant alert to your phone. It can also be triggered by pets or people passing by, so place it thoughtfully.

No, we don't promise that. PIR motion detection can't always tell a person from a pet or a passer-by. If you get too many alerts, check the motion settings in the app or adjust where it's mounted.

It depends on how often it wakes up — rings, motion alerts and live view all use power. We don't quote a fixed number of months because usage varies so much. The app shows the battery level, so you can charge it before it runs out. It has a 4400 mAh rechargeable battery.

Use the included USB cable with a 5V 1A adapter (a regular phone charger). A red light means charging, green means full.

Yes. A plug-in USB chime is included, with 56 melodies and 5 volume levels. Plug it into any USB power point inside your home.

Yes, to a microSD card (up to 64 GB, not included) or to cloud storage. Cloud storage comes with a free trial and is then a paid plan bought in the Smart Life app.

No. Use any microSD card up to 64 GB.

There's a free trial (usually 30 days). After that it's a paid subscription from Tuya, the Smart Life app provider, priced in the app. You can skip it and use a microSD card instead.

Yes. Share the device with family members in the Smart Life app, and they'll get alerts and live view on their phones.

We don't currently advertise voice-assistant support for the doorbell.

We don't claim a waterproof rating. Mount it in a sheltered spot, such as under a porch or in a corridor.

Six: fingerprint, PIN code, RFID card, mechanical key, remote unlock in the Smart Life app, and temporary or one-time codes for guests.

Up to 100.

Use the anti-peep feature: type random digits before or after your real PIN. The lock still opens as long as your real PIN is in there (up to 48 digits in total).

No. Fingerprint, PIN, card and key all work without Wi-Fi. You need 2.4 GHz Wi-Fi only for app features like remote unlock, guest codes, alerts and the activity log.

Nothing changes. The lock runs on 4 AA batteries, not mains power.

Approximately 6 months or up to 1,000 unlocks with good-quality alkaline AA batteries (we recommend Duracell or Energizer). The lock warns you when the batteries are low.

Connect a power bank to the emergency Micro-USB port on the outside panel, then unlock with your fingerprint or PIN. You can also always use the mechanical key.

After 5 wrong tries the keypad locks for 90 seconds and an alarm sounds. If the lock is connected to the app, you'll get an alert.

Yes, it has an auto-lock feature.

Yes. Create a temporary or one-time code in the Smart Life app, or add their fingerprint or a card and remove it later.

Yes. The app keeps an activity log of unlocks when the lock is connected to Wi-Fi.

Grade C mechanical cylinder, with a 5-bolt mortise lock body.

The free Smart Life app on Android or iPhone. Both PandaX products work in the same app.

No. Both products need 2.4 GHz Wi-Fi. Most home routers have both bands. If yours shows only one network name, it may be combining them — enable 2.4 GHz or "mixed mode" in your router settings, or ask your internet provider.

Make sure: your phone is on the same 2.4 GHz Wi-Fi, the password is correct, the doorbell is charged, and you're close to the router. Then reset the doorbell and try again. See our setup guide.

Usually it's Wi-Fi signal at the door. Move the router closer or add a range extender, avoid mounting on metal, and make sure the doorbell is charged. See troubleshooting.

Turn on notifications for Smart Life, turn off battery optimisation for the app, and on Android allow auto-launch and background activity.

Remove the device from the app, reset it, and pair it again with the new details.

In the Smart Life app's cloud, run by Tuya, under its privacy policy — or on your microSD card for doorbell recordings. PandaX doesn't see your footage. See our Privacy Notice.

1 year on the video doorbell, 2 years on the smart lock, against manufacturing defects.

WhatsApp or email us with your order ID and a photo or video of the problem. We'll troubleshoot with you, then arrange a free technician visit where available, or a pickup for repair or replacement.

Message us within 48 hours of delivery with photos, and the unboxing video if you have one. We'll send a replacement or refund you.

We're finalising our change-of-mind policy. Please WhatsApp or email us before you send anything back and we'll tell you what applies to your order.

We start your refund within 2 working days of approval. UPI refunds usually arrive in 1–3 working days; cards and net banking in 5–7 working days.

UPI, debit and credit cards, net banking and more through Razorpay, plus Cash on Delivery on eligible PIN codes.

Yes, on many PIN codes. Checkout will show whether it's available for yours.

Yes. Payments are processed by Razorpay, a licensed payment gateway. We never see your full card details or UPI PIN.

Payment options, including any EMI offers, are shown at checkout. Message us if you'd like to check before you order.

Failed payments are usually reversed automatically by your bank within a few working days. If not, send us the transaction ID and we'll sort it out.