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Grievance Redressal

Most problems are solved quickly by our support team. If we haven't got it right, or you'd rather write to someone senior, contact our Grievance Officer directly.

Last updated: To be confirmed

Step 1: Customer support

Step 2: Grievance Officer

Name
To be confirmed
Designation
Grievance Officer
Email
support@pandaxglobal.com
Phone
+91 87996 33536
Address
PandaX Consumer Private Limited, A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022

How to raise a grievance

Send us:

  • Your name and phone number
  • Order ID (if it's about an order)
  • What happened, and what you'd like us to do
  • Any photos, videos, screenshots or earlier ticket numbers

What happens next

  • Within 48 hours: we acknowledge your complaint and give you a ticket number to track it. You'll get a copy of your complaint as we recorded it.
  • Within 1 month: we resolve your complaint and explain the outcome. Usually it's much sooner.
  • You can ask for an update at any time using your ticket number.

Privacy and data requests

For requests about your personal data (access, correction, deletion, withdrawing consent), write to privacy@pandaxglobal.com or the Grievance Officer above. See our Privacy Notice.

Nodal Officer

Nodal person for compliance with the Consumer Protection (E-Commerce) Rules, 2020: To be confirmed

If you're still not satisfied

You can contact the National Consumer Helpline: call 1915 (toll-free) or use the NCH app or website (consumerhelpline.gov.in). You can also file a consumer complaint online through e-Daakhil (edaakhil.nic.in).

Company details

PandaX Consumer Private Limited
CIN: U26109GJ2024PTC153711 · GSTIN: 24AAOCP9325J1ZY
Registered office: A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022
Website: pandaxglobal.com · support@pandaxglobal.com · +91 87996 33536

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