Privacy Notice

Quick summary

• We collect what we need to deliver your order, support your product and run this website.
• We don't sell your personal data.
• Card and UPI details are handled by our payment partner Razorpay. We never see or store your full card number.
• Your doorbell video and lock activity live in the Smart Life app, run by Tuya, not on PandaX servers. See section 6.
• Marketing messages only with your permission. You can stop them any time.
• You can ask to see, correct or delete your data. Write to privacy@pandaxglobal.com.

1. What we collect, and why

We don't ask for sensitive information such as health data or Aadhaar. Please don't send it to us.

2. Our lawful basis

We use your data:

• With your consent, given when you place an order, submit a form, or opt in to marketing. You can withdraw consent at any time (section 8).
• For legitimate uses allowed by law, such as when you voluntarily give us data for a specific purpose (for example, your address to deliver an order), or to meet legal duties (for example, GST invoicing and tax records).

3. Who we share it with

We share only what each partner needs to do its job. They process data on our behalf and under our instructions.

We may also share data if the law requires it, to protect people's safety, or if PandaX is merged or sold (the new owner would be bound by this notice).

We don't sell your personal data. We don't let partners use it for their own marketing.

4. Cookies and analytics

We use cookies and similar tools:

• Essential — to run the cart, checkout and security. These are always on.
• Analytics — Google Analytics 4 (through Google Tag Manager) to understand how people use the site.
• Advertising — Google Ads and Meta (if enabled) to measure whether our ads work and show relevant ads.

You can also block or delete cookies in your browser settings. The site still works without analytics or advertising cookies.

5. Where your data is stored

Our website and order data are hosted in India. Some partners (for example Google, Meta and Tuya) may process data on servers outside India. When that happens, it's done under their own security commitments and in line with Indian law.

6. Your Smart Life app and device data

The PandaX doorbell and lock work with the Smart Life app, made by Tuya. When you use the app:

• Your app account, device settings, doorbell video clips, snapshots, cloud recordings, lock access logs and notifications are handled by Tuya, under Tuya's / Smart Life's own privacy policy and terms. Please read them in the app.
• PandaX does not receive your camera footage or lock activity in normal use.
• If you choose to send us screenshots or clips while asking for help, we treat them like any other support message.
• Doorbell recordings saved to a microSD card stay on the card inside your doorbell.
• Cloud video storage is a paid plan bought from Tuya inside the app, after a free trial. PandaX doesn't run that service.

A word on others' privacy: your doorbell can see and hear people at your door. Please point it at your own entrance, not into a neighbour's home, and respect your housing society's rules.

7. How long we keep it

When we no longer need data, we delete it or make it anonymous, unless the law asks us to keep it longer.

8. Your rights

Under the DPDP Act, 2023 you can:

• Access — ask for a summary of the personal data we hold about you and who we've shared it with.
• Correct or update — fix data that is wrong or incomplete.
• Erase — ask us to delete data we no longer need, unless the law requires us to keep it (for example, invoices).
• Withdraw consent — as easily as you gave it. Withdrawing doesn't affect anything already done, but we may not be able to provide some services afterwards.
• Nominate someone to exercise your rights if you die or become unable to.
• Raise a grievance with us, and if you're not satisfied, complain to the Data Protection Board of India.

To stop marketing: reply STOP on WhatsApp, use the unsubscribe link in any email, or write to us.

To use any other right: email privacy@pandaxglobal.com or WhatsApp +91 87996 33536 with “Privacy request”. We may need to confirm it's really you. We'll respond as soon as we can, and resolve privacy grievances within the time the law requires (currently no more than 90 days).

9. How we protect your data

We use HTTPS across the site, restrict access to staff who need it, use strong passwords and access controls with our partners, and keep logs of access to our systems. No system is perfectly secure. If a breach affects your personal data, we'll inform you and the Data Protection Board as the law requires.

10. Children

Our products are sold to adults. You must be 18 or older to place an order. We don't knowingly collect data from children. If you think a child has shared data with us, write to us and we'll delete it.

11. Changes to this notice

We'll update this page when our practices change and update the date at the top. For significant changes we'll also tell you by email or WhatsApp where we can.

12. Contact

Privacy and data requests / Grievance Officer

• Name: To be confirmed (see Grievance Redressal)
• Email: privacy@pandaxglobal.com
• Phone / WhatsApp: +91 87996 33536

PandaX Consumer Private Limited, A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022