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PandaX

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Warranty

We stand behind what we sell. If your PandaX product has a manufacturing fault during the warranty period, we'll repair or replace it at no cost.

Last updated: To be confirmed
On this page
  1. At a glance
  2. What's covered
  3. What isn't covered
  4. How to make a claim
  5. Smart lock installation
  6. Warranty registration
  7. Your legal rights
  8. Contact

At a glance

PandaX Smart Video Doorbell
1 year
PandaX Smart Door Lock
2 years

The warranty starts on the date of delivery.

It applies to products bought from pandaxglobal.com and from authorised PandaX sellers (such as our Amazon store). Keep your invoice or order ID.

What's covered

Faults in materials or manufacturing that appear under normal home use. For example:

  • The doorbell won't power on, charge or hold a charge in the normal way.
  • The camera, microphone, speaker, motion sensor or chime stops working.
  • The lock's fingerprint reader, keypad, card reader, motor or electronics stop working.
  • A mechanical part of the lock (handle, mortise, cylinder) fails without misuse.

What isn't covered

  • Physical damage: drops, cracks, dents, broken glass, crushed parts.
  • Water or liquid damage. The smart lock must not be exposed to direct rain or direct sunlight; fit it on a covered door. The doorbell should be mounted where it is sheltered from heavy rain.
  • Damage from incorrect installation by someone other than PandaX or our authorised technician, or from changes to the product.
  • Repairs or opening of the product by anyone other than PandaX.
  • Damage from the wrong charger or power supply (the doorbell charges at 5V 1A), or from leaking or mixed batteries in the lock.
  • Normal wear and tear and cosmetic wear: scratches, fading, finish marks.
  • Consumables: the lock's AA batteries, any microSD card.
  • Gradual loss of battery capacity in the doorbell over time.
  • Problems caused by your Wi-Fi, internet, phone, the Smart Life app, Tuya's cloud service or a cloud-storage plan. We'll still help you troubleshoot these.
  • Lost keys or RFID cards, or forgotten PINs.
  • Products with a removed, damaged or altered serial number or QC sticker.
  • Commercial or heavy-duty use beyond a normal home.

How to make a claim

  1. Contact us on WhatsApp (+91 87996 33536) or email support@pandaxglobal.com.
  2. Share your order ID or invoice, the product, and a short description, photo or video of the problem.
  3. Troubleshoot with us. Many issues are fixed with a reset or a Wi-Fi change. We'll walk you through it.
  4. If it's a fault, we'll arrange one of these:
    • A free technician visit to check and fix it at home, where available.
    • Free pickup for repair or replacement.
  5. We repair or replace within Working days to be confirmed of receiving the product. If we can't repair or replace it, we'll offer a refund.

A repaired or replacement product is covered for the rest of the original warranty period.

Smart lock: installation and warranty

We recommend professional installation for the lock and offer it free. If you choose to have it fitted by someone else, your warranty still covers manufacturing faults. It won't cover damage caused by incorrect fitting.

Warranty registration

To be confirmed

Your legal rights

This warranty is in addition to your rights under the Consumer Protection Act, 2019. It doesn't take them away.

Contact

WhatsApp / phone: +91 87996 33536 · Email: support@pandaxglobal.com

PandaX Consumer Private Limited, A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022

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