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PandaX

Policies

Terms of Use & Sale

These terms apply when you use pandaxglobal.com or buy from us. We've kept them as short and plain as we can. They work alongside our Shipping, Returns & Refunds, Warranty, Privacy and Grievance policies.

Last updated: To be confirmed
On this page
  1. About us
  2. Using this website
  3. Product information
  4. Prices
  5. Orders
  6. Payment
  7. Delivery and risk
  8. Installation
  9. Smart Life app
  10. Using products responsibly
  11. Returns, refunds, warranty
  12. Reviews and content
  13. Our liability
  14. Events outside our control
  15. Changes to these terms
  16. Law and disputes
  17. Contact

1. About us

This website is run by PandaX Consumer Private Limited, a company incorporated in India.

  • CIN: U26109GJ2024PTC153711
  • GSTIN: 24AAOCP9325J1ZY
  • Registered office: A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022
  • Email: support@pandaxglobal.com · Phone/WhatsApp: +91 87996 33536

We sell our own PandaX-branded products directly to you. Our products are manufactured in China and imported, marketed and packed by PandaX Consumer Private Limited. Country of origin and importer details are shown on each product page.

2. Using this website

  • You must be 18 or older to buy from us.
  • Please give accurate details when you order or contact us.
  • Don't misuse the site: no hacking, scraping at scale, fake orders, or posting anything unlawful or offensive.
  • All content on the site (text, photos, videos, logos, the PandaX name and trademark) belongs to us or our licensors. You can't copy or reuse it commercially without our written permission. “PandaX” is a registered trademark (No. 6575882).

3. Product information

We work hard to describe products accurately: features, specifications, what's in the box and compatibility (for example, the lock suits doors 35–65 mm thick, and the doorbell needs 2.4 GHz Wi-Fi). Photos are for illustration; the colour and finish can look slightly different on your screen.

If a product isn't as described, you can return it under our Returns policy.

4. Prices

  • Prices are in Indian Rupees and include all taxes (GST).
  • The MRP shown is the maximum retail price printed on the pack.
  • The total you pay is shown as one figure at checkout before you pay, with any charges listed separately. Delivery is currently free.
  • If a price is clearly wrong because of a mistake (for example, a typo), we'll tell you before dispatch and you can confirm at the correct price or cancel for a full refund.

5. Orders

  • Your order is a request to buy. We accept it when we dispatch it and send you a shipping confirmation.
  • We may decline or cancel an order if the product is unavailable, the PIN code can't be served, payment fails, or we see signs of fraud or bulk resale. If we cancel, we refund you in full. We don't charge cancellation fees.
  • Bulk and business orders follow a separate quote and agreement. See For Business.

6. Payment

  • We accept UPI, debit and credit cards, net banking, wallets and EMI through Razorpay, and Cash on Delivery on eligible PIN codes.
  • Online payments are processed securely by Razorpay Software Private Limited. We don't see or store your full card number or UPI PIN. Razorpay's contact and grievance details are on razorpay.com.
  • If a payment fails but money is debited, it's usually reversed automatically by your bank. If not, contact us with the transaction ID and we'll help.
  • If you raise a chargeback with your bank, please contact us too, so we can resolve it faster.

7. Delivery and risk

We deliver across India as described in our Shipping policy. The product becomes yours, and responsibility for it passes to you, once it's delivered to you or the person you've chosen to receive it.

8. Installation

  • Smart lock: we recommend professional installation and offer it free. Please check your door type and thickness (35–65 mm) before ordering. Installation involves cutting and drilling your door. Make sure you have the right to modify the door (for example, your landlord's or society's permission if you rent).
  • Video doorbell: do-it-yourself with the included accessories. Follow our setup guides.
  • We aren't responsible for damage caused by installation carried out by someone other than PandaX or our authorised technician.

9. Smart Life app and third-party services

Our products work with the Smart Life app, provided by Tuya. The app, its cloud service, any cloud-storage subscription and its features are provided by Tuya under its own terms and privacy policy. App features also depend on your Wi-Fi, internet connection and phone. We'll always help you set up and troubleshoot, but we don't control third-party apps, app stores or internet services, and features may change when they update their app.

10. Using your products responsibly

  • A video doorbell records people at your door. Use it lawfully, point it at your own entrance, and respect your neighbours' privacy and your society's rules.
  • A smart lock is one part of your home's security. Keep your mechanical keys safe, don't share your PIN carelessly, replace batteries when the low-battery alert sounds, and keep the app's admin access to trusted family members.
  • Follow the product manual's safety instructions, including charging and battery guidance.

11. Returns, refunds and warranty

See our Returns & Refunds and Warranty pages. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

12. Reviews and content you share

If you post a review, photo or video on our site or send one to us, it must be honest and your own. You allow us to show it on our website and social channels with your first name and city. We never post reviews pretending to be customers, and we don't edit reviews to change their meaning. We may remove content that's abusive, unlawful or not about the product.

13. Our liability

We're responsible for losses that are a foreseeable result of us breaking these terms or being negligent. We're not responsible for losses that weren't foreseeable, or for indirect business losses. Our total liability for any order is limited to the amount you paid for it, except where the law doesn't allow us to limit it (for example, death or personal injury caused by our negligence, or your statutory consumer rights).

Smart devices help you see and control your door. They are not a monitored security or emergency service. Please don't rely on them alone to prevent theft or harm.

14. Events outside our control

We're not responsible for delays caused by events we can't reasonably control, such as natural disasters, strikes, courier disruptions, lockdowns or outages at third-party services. We'll keep you updated and you can cancel for a full refund if a delay is long.

15. Changes to these terms

We may update these terms. The version that applies to your order is the one on the site when you placed it.

16. Law and disputes

These terms are governed by the laws of India. If you have a concern, please contact us or our Grievance Officer first; most issues are solved quickly. Courts in Vadodara, Gujarat have jurisdiction, without affecting your right to approach a consumer commission where you live, as the Consumer Protection Act, 2019 allows.

17. Contact

support@pandaxglobal.com · +91 87996 33536 (WhatsApp)

PandaX Consumer Private Limited, A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022

Other policies: Shipping · Returns & refunds · Warranty · Privacy · Grievance