Shipping & Delivery

At a glance

1. Where we deliver

We ship to most PIN codes in India through our logistics partner Shiprocket and its courier partners. Enter your PIN code on the product page or at checkout. You'll see whether we deliver there, an estimated delivery date and whether Cash on Delivery is available.

We can't deliver to P.O. boxes. If your PIN code isn't serviceable yet, WhatsApp us on +91 87996 33536. We'll try to find a way.

2. When your order ships

• We pack and dispatch most orders within 1–2 working days.
• Orders placed on a Sunday or public holiday are processed on the next working day.
• Each unit is checked before it leaves us, and the box carries a QC sticker.

3. How long delivery takes

Most orders reach you within 2–7 working days of dispatch. Metro cities are usually quicker. Smaller towns and remote areas may take a few extra days.

The date you see at checkout is an estimate from the courier, not a promise. Weather, festivals, local restrictions or courier delays can slow things down. If your order is running late, we'll tell you, and you can always ask us.

4. Shipping charges

Delivery is free. The price you see on the product page is what you pay. It includes all taxes.

5. Cash on Delivery (COD)

• COD is available on many PIN codes. Checkout will tell you if it's available for yours.
• Please keep the exact amount ready, or pay the delivery partner by UPI if they offer it.
• If a COD parcel is refused at the door without a good reason, we may ask for prepaid payment on future orders.

6. Tracking your order

Once your order ships, we'll send you a tracking link. You can also track it on our Track Order page with your order ID, or message us on WhatsApp.

7. When the parcel arrives

• Check that the outer box is sealed and undamaged before you accept it.
• If the box looks damaged or tampered with, you can refuse it, or accept it and note "box damaged" with the delivery partner.
• We recommend recording a short unboxing video, from the sealed box to the product. It helps us sort out any problem quickly.
• If anything is damaged, missing or wrong, tell us within 48 hours of delivery on WhatsApp (+91 87996 33536) or at support@pandaxglobal.com. Share your order ID and photos or the video.

If you don't have a video, still contact us. We'll look at every case fairly.

8. Lost or undelivered parcels

If tracking shows "delivered" but you haven't received it, contact us within 48 hours. We'll raise it with the courier. If the parcel is confirmed lost, we'll send a replacement or give you a full refund — your choice.

If a delivery fails after the courier's attempts (wrong address, phone unreachable, nobody home), the parcel comes back to us. We'll contact you to re-ship it or refund a prepaid order.

9. Smart lock installation after delivery

The smart lock needs fitting on your door. We recommend professional installation and offer it free of charge. Once your lock is delivered, we'll contact you to book a technician visit.

The video doorbell is DIY. Setup guides are on our Support page.

10. Cancelling before dispatch

You can cancel free of charge any time before your order ships. Message us on WhatsApp or email support@pandaxglobal.com with your order ID. Prepaid orders get a full refund to the original payment method. See Returns & Refunds for timelines.

If we have to cancel your order (for example, if an item is out of stock or the PIN code turns out not to be serviceable), we'll tell you and refund you in full. We don't charge cancellation fees.

Contact

• WhatsApp / phone: +91 87996 33536
• Email: support@pandaxglobal.com
• Hours: Mon–Sat, 10 am – 7 pm IST

PandaX Consumer Private Limited, A-703, The Status, Sama–Harni Link Road, Harni, Vadodara, Gujarat 390022