Troubleshooting

Both products need 2.4 GHz Wi-Fi. 5 GHz-only networks won't work. Most home routers have both bands. If yours shows only one network name, it may be combining them — enable 2.4 GHz or "mixed mode" in your router settings, or ask your internet provider.

1. 1
   Phone settings → Notifications → allow Smart Life.
2. 2
   Turn off battery optimisation for Smart Life.
3. 3
   On Android, allow auto-launch and background activity for Smart Life.
4. 4
   In the app, check motion detection and message notifications are switched on.
5. 5
   Make sure you're logged into the same account that owns or shares the device.

Remove the device from the app, reset it, and pair it again with the new details.

• Phone and doorbell on the same 2.4 GHz network.
• Correct Wi-Fi password (check capital letters).
• Doorbell charged and close to the router.
• Reset it (hold Reset for about 3 seconds) and try again.
• Avoid Wi-Fi names with special characters.

Full pairing steps are in the doorbell setup guide.

Playback needs a microSD card in the doorbell (up to 64 GB) or an active cloud-storage plan.

1. 1
   Remove the old device from the Smart Life app.
2. 2
   Press and hold Reset for about 3 seconds until you hear "System reset".
3. 3
   Wait for "Camera is now ready for pairing".
4. 4
   Pair it again in Smart Life.

After 5 wrong attempts, the keypad locks for 90 seconds. Wait, then try again with the correct PIN or fingerprint.

Clean and dry the sensor and your finger. Very dry or wet fingers can fail — try again or use another enrolled finger. Re-enrol the finger if it keeps failing.

Check the lock's batteries, your 2.4 GHz Wi-Fi and the app's permissions. Fingerprint, PIN, card and mechanical key still work without the app.

Batteries completely flat? See if the batteries run out.

1. 1
   Open the inside battery cover.
2. 2
   Press and hold the reset button for about 5 seconds until you hear "Initialisation successful".
3. 3
   Set up the admin again — see the lock setup guide.