Welcome to PandaX Global. This policy outlines the terms and conditions regarding shipping, delivery, refunds, and cancellations for purchases made through our website https://pandaxglobal.com.
1. Shipping and Delivery
1.1 Shipping Destinations
We currently ship to all locations within India. International shipping is not available at this time.
1.2 Shipping Methods and Costs
- Standard Shipping: Delivery within 5-7 business days.
- Shipping Costs: Calculated at checkout based on your location and order weight.
1.3 Order Processing Time
- Orders are processed within 1-2 business days after receipt of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
1.4 Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Use the tracking number to monitor your shipment on the carrier’s website.
1.5 Shipping Restrictions
- We do not ship to P.O. boxes or military addresses.
- Certain high-value items may require a signature upon delivery.
1.6 Shipping Delays
- Delays may occur due to weather conditions, unforeseen circumstances, or logistical issues.
- We will notify you via email if there is a significant delay in your order’s delivery.
1.7 Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us within 48 hours of delivery at support@pandaxglobal.com.
- We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.
2. Cancellation Policy
2.1 Order Cancellation
- You may request a cancellation within 7 days of receiving the product.
- To initiate a cancellation, email us at support@pandaxglobal.com with your order details.
2.2 Conditions for Cancellation
- Product Condition:
- The product must be in its original condition, without any damage or signs of wear and tear.
- Box Opening: You may open the box to inspect the product. However, it should not be used beyond initial inspection.
- Packaging and Accessories:
- All original packaging, accessories, manuals, and documentation must be included.
- Proof of Purchase:
- A valid proof of purchase (order confirmation, receipt, or invoice) is required.
- Right to Refuse:
- We reserve the right to refuse cancellation if the product shows signs of use, damage, or missing components.
3. Refund Policy
3.1 Refund Eligibility
- Refunds are available for products that meet the conditions specified in Section 2.2.
3.2 Refund Processing
- After approving your cancellation and receiving the returned product, we will process your refund within 30 days.
- We will notify you via email once the refund has been processed.
3.3 Refund Method
- Refunds will be issued to the original method of payment unless otherwise arranged.
- Please note that banks and credit card companies may take additional time to process the refund.
3.4 Non-Refundable Items
- Refunds are not available for:
- Products damaged due to misuse, negligence, or unauthorized alterations.
- Products missing original packaging, accessories, manuals, or documentation.
- Any item not in its original condition.
4. Return and Exchange Policy
4.1 Returns
- If you are unsatisfied with your purchase, you may return the product within 7 days of receipt.
- The product must meet the conditions outlined in Section 2.2.
4.2 Return Process
- Initiate Return:
- Contact us at support@pandaxglobal.com to request a Return Merchandise Authorization (RMA) number.
- Prepare Package:
- Securely pack the product, including all original packaging and accessories.
- Clearly mark the RMA number on the outside of the package.
- Ship the Product:
- Follow the shipping instructions provided by our customer service team.
- We recommend using a trackable shipping service.
4.3 Return Shipping Costs
- Customer Responsibility:
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Insurance:
- We are not responsible for items lost or damaged during return shipping. Consider purchasing shipping insurance.
4.4 Inspection and Approval
- Upon receiving the returned product, we will inspect it to ensure it meets our return conditions.
- If approved, we will process your refund as per Section 3.2.
4.5 Exchanges
- We do not offer direct exchanges.
- To exchange a product, please return the original item for a refund and place a new order.
5. Warranty
5.1 Product Warranty
- Our Smart Video Doorbell comes with a one-year limited warranty covering manufacturing defects from the date of purchase.
5.2 Warranty Claims
- Initiate Claim:
- Contact us at support@pandaxglobal.com with your order details and a description of the issue.
- Assessment:
- We may require proof of defect, such as photographs or a detailed description.
- Resolution:
- If the product is deemed defective, we will repair or replace it at no additional cost.
5.3 Warranty Exclusions
- The warranty does not cover:
- Damage caused by misuse, abuse, or improper installation.
- Normal wear and tear.
- Unauthorized modifications or repairs.
- Accidental damage (drops, spills, etc.).
6. Customer Support
- Email: support@pandaxglobal.com
- Address: PANDAX CONSUMER PRIVATE LIMITED
A 703, The Status Harni, Harni Colony,
Vadodara, Vadodara-390022, Gujarat, India
Our customer support team is available Monday to Friday, 9 AM to 6 PM IST.
7. Legal and Compliance
7.1 Limitation of Liability
- PandaX Global is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
7.2 Governing Law
- This policy is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat.
8. Changes to This Policy
Continued use of our website and services constitutes acceptance of the revised policy.
We reserve the right to modify this policy at any time.
Changes will be effective immediately upon posting on our website.
